CUSTOMER SUPPORT QUEUE BOARD
A customer support wallboard that shows open tickets, SLA health, CSAT, and rotating handoff notes on a TV above the support team. Defaults display 37 open tickets, an 86% SLA progress bar, 94% CSAT, and a ticker with escalation reminders like "watch enterprise queue". Agents see queue pressure at a glance instead of digging through the help desk.
- 01Customer support wallboard
- 02Help desk queue TV
- 03SLA operations display
- 04Zendesk queue dashboard for TV
- 05Support shift handoff board
Can the open-ticket count sync with Zendesk or Intercom?
Yes. With the Business plan you point the open, SLA, and CSAT widgets at any JSON endpoint — most help desks can expose queue stats via their API. The board polls the source and the ticket count flips within a second of new data.
What kind of TV does a support wallboard need?
Whatever is already on the wall. The board runs in any TV browser — Chromecast, Fire TV, Apple TV, or a smart TV's built-in browser — so a support team can go live without buying a dashboard appliance or wiring up a spare PC.
Can we show different stats for day and night shifts?
Yes. Create one scene per shift — daytime SLA focus, an overnight escalations view — and give each its own duration, or reorder scenes as staffing changes. The wallboard rotates automatically, so the night crew sees their numbers without touching it.
How do I edit the handoff ticker and SLA target?
Fork the template, then click the handoff ticker to replace "watch enterprise queue" and friends with your own rotating notes. The SLA progress bar's value, label, and color are editable in the widget settings, as are the open-ticket and CSAT counters.